ISO/IEC 20000-1 · PUBLIC POLICY STATEMENT
IT Service Management Policy.
Structured service delivery from requirement and fulfilment through support and continual improvement.
Our commitment
Trade Linx is committed to delivering IT and customer-facing services through clear responsibilities, repeatable processes, service-quality controls and ongoing review.
We aim to
- Define agreed service requirements, responsibilities and expectations.
- Manage service requests and incidents through controlled processes.
- Assess and control changes affecting service delivery.
- Consider continuity, information protection and operational resilience where relevant.
- Coordinate suppliers and internal responsibilities supporting service outcomes.
- Measure service performance, customer feedback and improvement opportunities.
- Continually improve the service-management system and supporting processes.
Formal service levels, scope and commitments are those stated in the applicable quotation or contract.